Some valid questions every hospital owner should ask periodically in order to assess how customers perceive the organisation
- How satisfied was the patient when he last visited your hospital
- Which are the parameters you think are valid attributes for patient satisfaction
- Which attributes do you want to believe are the right ones for mapping satisfaction
- Which are the most relevant attributes for patient satisfaction
Our team of engineers have developed a module that allows hospitals to measure customer satisfaction based on what your patient thinks are the right attributes for a pleasant experience. We used the internationally recognised methodology known as servqual for service satisfaction
The patient satisfaction survey is available as a product and service for all existing customers of SA-HIS
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