Reasons why an efficient hospital ERP fails at the customer terminal.
Hospital Information erp system virtually reflects the business flow. But its efficiency depends on how well the users exploit its potential. Health care service do have a complex dimension with the clinical and non-clinical services offers as an organisation.
Patient care and comfort play an important part in getting more customers together with its proficiency of the doctors and treatment. On a high level, it implies that all the processes involving the customers should provide a value add to them even from the reception counter through all the departments involved in patient interactions.
Process blueprinting makes hospital workflow transparent. It throws light to all the unwanted allocation and procedure redundancy and also helps in scaling up the activities. Importance of process blue printing not only helps the patients but the hospital staff to work in a coordinated manner.
When a hospital information system provides solutions, it means the users should be prepared to contain the potential. Most often these users have apprehensions, anxiety and pressure in working along with the process. They perceive it as an increase in work load and hence the information may not be complete or communicated on time.
Every hospital information system has data transaction through various departments involving various users. Training can be made easier when the users are aware of every bit of data they process. Insights on “Why should I do it” helps in solving “How do I use it” dilemma.
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